Welcome to QuuirkyQuokka! These Terms and Conditions govern your access to and use of our website (www.quuirkyquokka.com) and services. By using our website, purchasing products, or accessing our services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website.
1. About Us
QuuirkyQuokka is an online shop specializing in professional musical instruments, including pianos, electric guitars, microphones, and related products. Our goal is to provide high-quality products and excellent customer service.
For inquiries, please contact us at:
Email: [email protected]
2. Eligibility
- To use our website and purchase products, you must be at least 18 years old or have the consent of a parent or legal guardian.
- By using our website, you represent and warrant that you meet these eligibility requirements.
3. Products and Pricing
a) Product Descriptions
We strive to provide accurate descriptions and images of our products. However, we do not guarantee that all descriptions, colors, or images will be completely accurate, as slight variations may occur due to factors such as monitor settings.
b) Pricing
All prices are listed in [insert currency] and are subject to change without notice. We reserve the right to modify prices, discounts, or promotions at any time.
- Taxes: Prices may not include applicable taxes or shipping fees, which will be calculated during checkout.
c) Availability
Product availability is subject to stock levels. In the event a product is out of stock after you’ve placed an order, we will notify you and offer an alternative product, backorder option, or refund.
4. Orders and Payments
a) Placing an Order
When you place an order on our website, you agree to provide accurate and complete information. Submitting an order does not guarantee acceptance. We reserve the right to refuse, cancel, or limit orders based on:
- Suspected fraudulent activity
- Errors in product pricing or description
- Delivery restrictions to your location
b) Payment
We accept payments through secure third-party payment processors (e.g., Stripe, PayPal). By providing your payment details, you authorize us to charge the total amount of your order, including taxes and shipping fees.
c) Order Confirmation
You will receive an email confirmation once your order is successfully placed. If you do not receive this email, please contact us at [email protected].
5. Shipping and Delivery
a) Shipping Policy
We ship to [insert countries/regions]. Shipping costs and delivery times depend on your location and the shipping method selected at checkout.
b) Delivery Times
Estimated delivery times are provided during checkout. Please note that these are estimates and not guaranteed. Delays may occur due to factors such as customs clearance, weather, or carrier issues.
c) Lost or Damaged Items
If your order is lost or arrives damaged, please contact us within 7 days of delivery at [email protected] with your order details and photos of the damaged product.
6. Returns and Refunds
a) Return Policy
We accept returns for most products within 30 days of delivery, provided the items are in their original condition, unused, and in their original packaging. Certain items, such as custom orders or final sale products, may not be eligible for returns.
b) Refunds
Refunds will be issued to the original payment method after we receive and inspect the returned product. Please note that shipping fees are non-refundable unless the return is due to an error on our part.
c) How to Initiate a Return
To initiate a return, please contact us at [email protected] with your order details.
7. Intellectual Property
All content on the QuuirkyQuokka website, including but not limited to text, images, logos, and product descriptions, is the property of QuuirkyQuokka or its licensors and is protected by intellectual property laws.
- You may not reproduce, distribute, or use any content without our prior written consent.
8. Prohibited Activities
You agree not to:
- Use our website for unlawful purposes or violate any applicable laws.
- Attempt to gain unauthorized access to our website, servers, or systems.
- Use automated tools (e.g., bots, spiders) to scrape or access our website.
- Engage in any activity that disrupts or interferes with the functionality of our website.
Violations may result in termination of your access to our website and legal action.
9. Limitation of Liability
To the fullest extent permitted by law, QuuirkyQuokka and its affiliates, employees, and agents shall not be liable for:
- Indirect, incidental, or consequential damages arising from your use of our website or products.
- Losses resulting from delays, errors, or interruptions in service.
In any event, our total liability shall not exceed the amount you paid for the product in question.
10. Indemnification
You agree to indemnify and hold harmless QuuirkyQuokka, its affiliates, employees, and agents from any claims, damages, or liabilities arising from your:
- Use of our website or products.
- Violation of these Terms and Conditions.
- Infringement of any third-party rights.
11. Termination
We reserve the right to terminate or suspend your access to our website or services at any time, without notice, for violating these Terms and Conditions or engaging in unlawful activities.
12. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of [insert jurisdiction]. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in [insert location].
13. Changes to These Terms and Conditions
We may update these Terms and Conditions from time to time to reflect changes in our policies or legal obligations. Any updates will be posted on this page with the “Effective Date” updated accordingly.
14. Contact Information
If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us at:
QuuirkyQuokka – Shop of Professional Musical Instruments
Email: [email protected]
Website: www.quuirkyquokka.com